UDA Technologies reports live online chat support as the primary method of support preferred by ConstructionOnline™ users around the globe, with recent metrics showing a substantial increase in demand for chat support and a substantial decrease in demand for phone support. Corporate metrics show that 6x as many customer inquiries came in via live online chat in 2021 than in 2020, with phone support inquiries decreasing by 57% from one year to the next.
Since 1999, UDA Technologies has been known for providing phenomenal priority phone support to construction pros around the world. In 2020, UDA launched live online chat support in an effort to further customers' success with ConstructionOnline™ by meeting them right where support is needed most - directly in ConstructionOnline™ - and the response from clients has been tremendous.
Michael Stevens, President & CEO of UDA Technologies is proud of the success the company has found with live online chat support:
"With live online chat support, we have been able to connect with more customers and service their needs more efficiently than ever before. Plus, having chat built directly into ConstructionOnline™ has made it extremely easy for users to get the assistance they need throughout the course of their daily work, without delay or disruption - and that's really the best case scenario."
ConstructionOnline™ Product Experts are available via live chat to answer customer questions, provide best practice guidance, schedule personalized training sessions, and provide any additional service needed, Monday through Friday from 9:00 am EST to 6:30 pm EST.