UDA Technologies reports live online chat support as the primary method of support preferred by ConstructionOnline™ users around the globe, with recent metrics showing a substantial increase in demand for chat support and a substantial decrease in demand for phone support. Corporate metrics show that 6x as many customer inquiries came in via live online chat in 2021 than in 2020, with phone support inquiries decreasing by 57% from one year to the next.
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